Privacy Policy

Introduction

Lazaj Luxury Lodge (“Lazaj,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, inquire about stays, or reserve short-term lodging at our property in Hocking Hills, Ohio, United States.

By using our website or providing information to us, you agree to this Privacy Policy. If you do not agree, please do not use our services.

Information we collect

We may collect the following categories of information:

• Identity and contact data: Name, email address, phone number, and similar details you provide when you contact us or complete a booking.
• Reservation details: Check-in and check-out dates, number of guests, special requests, and related stay information.
• Payment-related data: When you pay online, payment information is processed by our payment processor (Stripe). We do not receive or store your full payment card number, CVV, or full account credentials. We may receive limited payment metadata (for example, confirmation references, last four digits if displayed by the processor, payment status, and amounts).
• Communications: Messages you send us by email or through forms, and records needed to respond and fulfill your requests.
• Technical and usage data: IP address, browser type, device information, general location derived from IP, pages viewed, and timestamps. This helps us operate and secure the site.

How we use your information

We use personal information to:

• Process and manage reservations, payments, and guest communications
• Send booking confirmations, receipts, stay-related notices, and reminders
• Respond to questions and provide customer support
• Operate, maintain, and improve our website and booking experience
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations and enforce our terms
• Analyze aggregate or de-identified usage where permitted (we do not use this Policy to permit re-identification of de-identified data)

Legal bases (United States)

Where applicable state law requires a description of purposes, we rely on appropriate bases such as performing a contract with you (for example, completing your reservation), our legitimate interests in operating a safe and functional lodging business (balanced against your rights), your consent where we ask for it, and compliance with law.

How we share information

We do not sell your personal information for money. We may share information with:

• Service providers who assist us under contract—for example payment processing (Stripe), email delivery, website hosting, database services, and security—only as needed for them to perform services for us.
• Professional advisors such as attorneys or accountants when necessary.
• Authorities when required by law, legal process, or to protect rights, safety, and property.
• Business transfers in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

Cookies and similar technologies

We and our service providers may use cookies, local storage, and similar technologies to remember preferences, maintain sessions, process payments securely, and understand how the site is used. You may control cookies through your browser settings; disabling certain cookies may limit booking or payment features.

Data retention

We retain personal information only as long as needed for the purposes described in this Policy, including legal, tax, accounting, and dispute resolution requirements. Retention periods vary depending on the nature of the data and applicable law.

Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Your privacy rights (U.S. residents)

Depending on where you live, state laws may grant you rights regarding your personal information, such as:

• Access to certain categories or specific pieces of personal information we hold
• Correction of inaccurate information
• Deletion of personal information, subject to exceptions
• Opt-out of certain processing (for example, “sale,” targeted advertising, or profiling in some states)
• Appeal of a decision on a request, where required by law

California residents: Under the California Consumer Privacy Act (CCPA), as amended, you may have additional rights. We do not “sell” or “share” personal information as those terms are defined under the CCPA for monetary consideration in the traditional sense; however, we describe analytics and payment-related processing above. You may submit requests using the contact information below. We will verify your request as required by law and will not discriminate against you for exercising your rights.

To exercise rights that may be available to you, contact us at lazajluxurylodge@gmail.com. We may need information to confirm your identity before fulfilling a request.

Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.

Third-party links

Our website may link to third-party sites or services (for example, maps or social platforms). Their privacy practices are governed by their own policies; we are not responsible for those practices.

Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the website or by email where appropriate.

Contact us

For privacy questions or requests, contact us at lazajluxurylodge@gmail.com.

For terms governing use of the site and reservations, see our Terms & Conditions.